Can I change my order after it's been placed? Traci Lamm September 21, 2017 22:32 Updated Follow If the presale for the items ordered hasn’t ended yet, we can accept order changes. Please contact our support staff via email at firstname.lastname@example.org for assistance. Related articles What is a presale and how does it work? When will my order ship? Can I cancel my order? Is your site secure? I have questions about my order, who do I contact? Comments 0 comments Article is closed for comments.