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Traci Lamm

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Latest activity by Traci Lamm
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    Traci Lamm created an article,

    Can I change the shipping address on my order?

    We only accept address changes during the presale period up to 24 hours after the original purchase. A confirmation email is sent to out as soon as an order is placed with the shipping address. Cus...

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    Traci Lamm created an article,

    Do I have to pay extra fees for International shipping?

    International orders may be subject to customs duties/fees, which we have no control over. Please check with your local customs or postal authority for more specific information about these fees.

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    Traci Lamm created an article,

    Will I be given tracking information for my order?

    Once your order has shipped you will receive a shipment notification with a tracking number. Please note that this notification is sent to your registered email address. If you haven't received you...

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    Traci Lamm created an article,

    When will my order ship?

    Orders are produced and shipped when the time expires. You can expect your package to arrive 3 - 6 weeks after the time expires.  For further information on when the presale will end etc. please re...

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    Traci Lamm created an article,

    Can I exchange my order for another size or color?

    We only replace items if they are defective or damaged and if the item is still available.  If you need to exchange it for the same item, send us an email at merchsupport@fullscreen.com  

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    Traci Lamm created an article,

    Can I return my order?

      ALL SALES ARE FINAL. We will only refund if the item is damaged.  We will require proof of damages via a photo sent to our support team.   To complete your return, we require a receipt or proof o...

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    Traci Lamm created an article,

    Can I cancel my order?

    Cancellations can only be made during the presale period within 24 hours of placing your order.

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    Traci Lamm created an article,

    What will appear on my billing statement?

    Your purchase will appear from Fullscreen on your bank statement.

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    Traci Lamm created an article,

    Is your site secure?

    Yes, it is 100% secure. We work with one of the leading global payment providers – Stripe. Stripe is Level 1 PCI certified (the highest level attainable), and uses the most up-to-date SSL and encry...

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    Traci Lamm created an article,

    How can I pay for my order?

    We accept all major credit and debit cards, including Visa, MasterCard, American Express and Discover. We currently do not accept PayPal.